Help & Support

How can we help you?

Search our knowledge base or browse categories below to find answers about uploads, tuning packages, payments, and more.

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rocket_launch Getting Started Account setup, first upload, and the basics. upload_file File Uploads Formats, size limits, and upload errors. credit_card Billing & Payments Invoices, packages, and refund requests. manage_accounts Account & Security Login issues, password resets, 2FA.

rocket_launchGetting Started

How do I create a HexRemover account? expand_more

Click "Sign Up" in the top navigation, enter your workshop name, email, and a password. You'll receive a confirmation email — once verified, you can log in and start uploading files right away.

What information do I need before my first upload? expand_more

Have the vehicle make, model, year, engine code, and ECU/TCU hardware and software numbers ready. This helps our system match the correct solutions and package options for your file.

upload_fileFile Uploads

Which file formats are supported? expand_more

We accept common ECU/TCU binary formats (.bin, .ori, .mod, .kess, .ktm, and similar tool-specific extensions).

credit_cardBilling & Payments

What payment methods do you accept? expand_more

We accept major credit and debit cards, and select regional payment methods depending on your country.